SOTI Experience

SOTI Experience: Driving Innovation in Enterprise Mobility
With 14 years at SOTI, I evolved from Senior Software Developer to Senior Technical Program Manager, leading transformative projects in mobile device management and remote diagnostics. My work enhanced security, streamlined workflows, and pioneered communication technologies, delivering measurable impacts on cost and innovation.
Senior Technical Program Manager at SOTI (2021-2023)
Leadership & Mentorship
Mentored cross-functional scrum teams, fostering collaboration and elevating performance through knowledge sharing and effective communication.
WebRTC & VPN Innovations
Pioneered WebRTC video chat solutions and assisted VPN integration, revolutionizing secure remote diagnostic capabilities for enterprise clients, and offering out-of-box support for VPN.
Agile & Cost Optimization
Streamlined Agile workflows and applied data-driven strategies to reduce cloud costs by 30% working together with Cloud-Ops team, accelerating product delivery keeping in mind the need for financial ROI from effective OpEx. Adopted Terraform for horizontal scaling of services. 
Strategic Program Management
Orchestrated strategic initiatives aligning technical execution with business goals, driving organizational growth and market differentiation.
Team Lead | Senior Software Developer at SOTI (2009-2021)
Product Innovation & R&D
Transformed research projects into profitable products, spearheading mobile technology innovations that fortified market leadership.
Secured SR&ED claims saving substantial costs
Keeping abreast of related technology trends and future-proofing solutions to gain competetive edge (Streaming technology, Google Glass EE MDM prototype, etc.)
Android Expertise
Led Android AOSP analysis and development of Android MDM SDK, crafting cutting-edge plugins for superior mobile device management.
Advanced market-leading MDM capabilities
Enhanced enterprise customer satisfaction and retention
Deep-dive into Android technical works and others here
Program Manager & Scrum Master Leadership
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Team Leadership & Culture
Conducted 1-on-1 sessions to boost morale, resolve conflicts, and build a high-performance culture.
2
Product Innovation (NPI)
Incubated and launched WebRTC VOIP solutions, gaining a competitive edge in enterprise device management, through augmented real-time 2-way voice chat during a remote control session.
3
Stakeholder & Roadmap Alignment
Developed vision and roadmaps for programs like WebRTC and OEM partnerships, aligning internal and external stakeholders.
4
Agile Transformation
Authored Agile manifesto enhancing workflows including customer support escalations, improving net promoter scores (NPS).
Driving Remote Team Success & DEI Initiatives
Remote Team Integration
Onboarded and supported remote members, enabling seamless Scrum adoption across time zones.
Diversity & Inclusion
Advocated for DEI best practices in hiring, fostering inclusive collaboration and diverse perspectives.
Process Innovation
Incorporated Kanban for pre-release cycles, cutting lead time by 30%, while mentoring 20+ engineers on Agile methods.
OEM Partnerships & Secure Integrations
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OEM Joint Tech Development
Incubated and led OEM program, negotiating secure MDM software integrations enhancing enterprise device interoperability.
2
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Release Coordination
Automated Terraform deployments for media relay servers, achieving horizontal scaling and 90% cost savings.
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Market Impact
Ensured timely releases aligned with customer needs, elevating product reliability and user satisfaction.
Strategic Impact & Business Alignment
Align Technology & Business
Bridged technical capabilities with strategic objectives, facilitating market growth and innovation.
Accelerate Development
Optimized product roadmaps and Agile practices, reducing development cycles and improving delivery velocity.
Enhance Collaboration
Fostered cross-team partnerships, empowering teams to solve complex problems innovatively.
Summary of SOTI Contributions
Technical Excellence
Delivered cutting-edge Android MDM solutions and led successful VOIP and VPN integrations.
Leadership & Mentorship
Built high-performing, diverse teams adopting Agile and Kanban methodologies, via servant-leadsership and transformational leadership.
Strategic Initiatives
Aligned technical programs with business goals to drive growth and customer satisfaction.
Cost & Process Optimization
Implemented cloud cost savings and process improvements accelerating product delivery.